Terms of service

Oak & Relic — Terms of Service

Last Updated: August 16, 2024

OVERVIEW

Welcome to Oak & Relic.

The terms "we," "us," "our," and "Oak & Relic" refer to Oak & Relic. Oak & Relic operates this online store and website, including all related information, content, features, tools, products, and services offered through the website (collectively, the "Services").

Oak & Relic is powered by Shopify, which provides the technology that enables us to operate our online store.

These Terms of Service, together with our Shipping Policy, Customer Care Promise / Return & Refund Policy, Privacy Policy, and any other policies referenced on our website, govern your use of our Services and your purchase of products from Oak & Relic.

Please read these Terms carefully before using our website or placing an order.

By accessing, browsing, or using our Services, or by purchasing products from Oak & Relic, you agree to be bound by these Terms of Service and the policies incorporated into them.

If you do not agree with these Terms, please do not use our Services or place an order.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you create an account or provide information to us, you agree to provide information that is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written consent.

We reserve the right to refuse service, terminate accounts, or cancel orders where permitted by applicable law.

SECTION 2 — OUR PRODUCTS

Oak & Relic specializes in handcrafted leather goods and lifestyle products.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, and other product information presented on our website are accurate.

However, actual colors and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

Natural Leather Characteristics

Leather is a natural material.

Individual pieces may naturally vary in:

Color
Grain
Texture
Tone
Markings
Creases
Surface character

Such variations are natural characteristics of genuine leather and contribute to the individuality and character of each product.

These natural variations should not automatically be considered defects.

Product photographs may therefore not represent the exact appearance of every individual piece.

We reserve the right to modify product descriptions, specifications, availability, pricing, or discontinue products at any time.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is not considered accepted until Oak & Relic confirms the order and successfully receives or processes payment.

We reserve the right to accept, decline, limit, or cancel an order where permitted by applicable law, including where:

A product is unavailable
There is an error in product information or pricing
Payment cannot be successfully processed
We reasonably suspect fraudulent or unauthorized activity
Shipping to the selected destination is unavailable
A product cannot legally be shipped to the destination
An order appears to be intended for unauthorized resale
Circumstances beyond our reasonable control prevent fulfillment

If we cancel or materially modify an order after payment has been received, we will make reasonable efforts to notify you using the contact information provided with your order.

Any eligible refund will be processed in accordance with our applicable policies.

Personal and Business Purchases

Products purchased through Oak & Relic may be used for personal or legitimate business purposes.

Products may not be purchased for unauthorized resale, counterfeit production, fraudulent activity, or any unlawful purpose.

SECTION 4 — PRICES, TAXES AND BILLING

Prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time your order is placed and will be reflected in your order confirmation.

Unless expressly stated otherwise, product prices may not include:

Shipping charges
Customs duties
Import taxes
VAT/GST or similar destination-country taxes
Brokerage or customs-clearance charges
Other government or carrier-imposed charges

International Orders

For international orders, shipping charges are paid by the customer, unless Oak & Relic expressly states otherwise as part of a specific promotional offer.

International customers are responsible for applicable customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, and other charges imposed by the destination country or its authorities.

You are responsible for providing accurate billing and payment information.

You represent that the payment method you use belongs to you or that you are authorized to use it.

SECTION 5 — SHIPPING AND DELIVERY

Oak & Relic ships products from India to selected destinations worldwide.

Shipping services may be provided through carriers or logistics partners including, where available and appropriate:

DHL
FedEx
UPS
India Post
Shiprocket
Other established shipping or logistics providers

The carrier and shipping service may vary depending on the destination, product, package, and availability.

Estimated international delivery is generally 10–25 business days after dispatch.

Delivery times are estimates and are not guaranteed delivery dates.

Shipping may be affected by:

Customs clearance
Import inspections
Carrier delays
Weather
Public holidays
Remote-area delivery
Incorrect shipping information
Government restrictions
Events beyond our reasonable control

For complete information, please refer to our Shipping Policy.

SECTION 6 — CUSTOMS, DUTIES AND IMPORT REQUIREMENTS

International customers are responsible for understanding and complying with the import requirements applicable in their destination country.

You are responsible for:

Customs duties
Import taxes
VAT/GST
Brokerage charges
Customs-clearance charges
Handling fees
Other destination-country charges

These charges are generally not included in the product price or international shipping charge unless expressly stated otherwise at checkout.

Oak & Relic does not control the amount of customs duties or taxes imposed by destination-country authorities.

If you refuse to pay applicable customs duties or import charges and the shipment is returned to Oak & Relic, you may be responsible for return shipping costs, customs charges, carrier fees, handling fees, and other costs incurred.

Any eligible refund may be adjusted accordingly.

SECTION 7 — CANCELLATIONS, RETURNS, REPLACEMENTS AND REFUNDS

Cancellations, returns, replacements, and refunds are governed by our Customer Care Promise / Return & Refund Policy, which forms part of these Terms of Service.

Customers should review that policy before placing an order.

Order Cancellations

Cancellation requests received within 24 hours may be eligible for cancellation, provided the order has not already entered production, personalization, fulfillment, or dispatch.

Once an order has entered production, fulfillment, or dispatch, cancellation may no longer be possible.

Damaged, Defective, Incorrect or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within the period specified in our Customer Care Policy.

For approved claims, Oak & Relic will provide an appropriate resolution, which may include replacement, repair, or refund depending on the circumstances.

For approved damaged, defective, incorrect, or incomplete orders, Oak & Relic will bear reasonable shipping costs associated with the approved replacement or return.

International Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer rights that cannot legally be excluded or limited under the laws applicable to the customer.

Where applicable law provides consumers with rights that differ from these Terms or our Customer Care Policy, those mandatory rights will continue to apply.

For example, certain customers purchasing online in the European Union may have statutory withdrawal and consumer-guarantee rights. Certain made-to-order or clearly personalized products may be subject to specific exceptions under applicable law.

SECTION 8 — MADE-TO-ORDER AND PERSONALIZED PRODUCTS

Certain Oak & Relic products may be:

Made to order
Personalized
Customized
Monogrammed
Engraved
Specially prepared for an individual order

Where applicable, the product page will identify such products.

Once production or customization has started, cancellation may no longer be possible except where required by applicable law.

Personalized or made-to-order products may also be excluded from voluntary returns where permitted by applicable law.

If a personalized or made-to-order product arrives damaged, defective, incorrect, or materially different from the confirmed order, please contact us and we will review the matter under our Customer Care Policy and applicable law.

SECTION 9 — INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to:

Oak & Relic name
Oak & Relic logos
Brand marks
Product names
Product designs
Photographs
Videos
Graphics
Illustrations
Text
Website design
Layout
Product descriptions
Marketing materials

is owned by Oak & Relic or used under appropriate rights or licenses and is protected by applicable intellectual-property laws.

You may use our website for personal and legitimate shopping purposes.

You may not reproduce, copy, distribute, modify, republish, sell, create derivative works from, or commercially exploit our content without our prior written permission.

The Oak & Relic name, logos, marks, designs, slogans, and other brand assets may not be used without prior written permission.

All rights not expressly granted are reserved by Oak & Relic.

SECTION 10 — THIRD-PARTY SERVICES AND TOOLS

Our Services may include functionality provided by third-party service providers, including payment processors, shipping providers, analytics providers, technology providers, social-media services, and other third parties.

Third-party services may operate under their own terms and privacy policies.

We do not control all third-party services and are not responsible for their independent policies, availability, performance, or practices to the extent permitted by applicable law.

Your use of third-party services may be subject to the terms of those providers.

SECTION 11 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and informational purposes.

Oak & Relic does not control or guarantee the accuracy, availability, security, or content of third-party websites.

If you access a third-party website, you do so at your own risk and should review that website's applicable terms and privacy policy.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

Oak & Relic is powered by Shopify, which enables us to provide our online store and Services.

However, purchases made through our Store are transactions between you and Oak & Relic.

Shopify is not the seller of Oak & Relic products and is not responsible for the products, fulfillment, shipping, returns, replacements, refunds, or customer service provided by Oak & Relic.

Your use of Shopify-powered functionality may also be subject to Shopify's applicable terms and policies.

SECTION 13 — PRIVACY

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information in connection with our Services.

Please review our Privacy Policy before using our website or placing an order.

Privacy Policy: PRIVACY POLICY

Because our website is powered by Shopify, Shopify and certain service providers may process information in connection with your use of the Services.

SECTION 14 — CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, testimonials, suggestions, ideas, or other content to Oak & Relic ("Feedback"), you grant Oak & Relic a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that Feedback for legitimate business, marketing, and promotional purposes.

You represent that:

You own or have permission to provide the Feedback;
Your Feedback does not infringe another person's rights;
Your Feedback is not fraudulent or misleading;
Your Feedback does not contain unlawful, abusive, defamatory, obscene, or malicious material.

We reserve the right to remove Feedback that violates these Terms or applicable law.

We are not obligated to publish or retain any particular Feedback.

SECTION 15 — ACCURACY, ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions
Pricing
Promotions
Availability
Shipping charges
Delivery estimates
Product specifications
Other information

We reserve the right to correct errors or update information when identified.

If an error materially affects an order, we may contact you to discuss available options.

Where an order is cancelled because of an error, any eligible refund will be processed in accordance with applicable law.

SECTION 16 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services to:

Violate applicable laws or regulations
Infringe intellectual-property rights
Commit fraud
Attempt unauthorized access
Transmit malware or malicious code
Interfere with website security
Scrape or copy website content for unauthorized commercial use
Impersonate another person or entity
Submit false information
Abuse or harass our employees or customers
Engage in unauthorized resale
Conduct any activity that could harm Oak & Relic, our customers, our partners, or our Services

We reserve the right to restrict or terminate access to our Services where permitted by applicable law if we reasonably believe these Terms have been violated.

SECTION 17 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that:

The website will always be available;
The Services will be uninterrupted or error-free;
Website content will always be completely accurate or current;
Products will always be available;
Delivery estimates will always be met.

However, nothing in these Terms excludes or limits any warranty, guarantee, statutory right, or consumer protection that cannot legally be excluded or limited under applicable law.

Nothing in these Terms affects mandatory statutory rights relating to the quality, conformity, safety, or fitness of products where those rights apply.

SECTION 18 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Oak & Relic and its owners, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services or products purchased through the Services.

This may include loss of profits, revenue, business opportunities, data, or other indirect losses.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability arising from mandatory consumer rights, fraud, willful misconduct, or other matters that cannot legally be excluded or limited.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Oak & Relic and its owners, employees, contractors, service providers, and partners from third-party claims, losses, liabilities, and reasonable expenses arising from:

Your violation of these Terms;
Your unlawful use of the Services;
Your infringement of another person's rights; or
Your fraudulent or unauthorized use of the Services.

This section does not apply to the extent that the claim results from Oak & Relic's own unlawful conduct or liability that cannot legally be transferred to you.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain effective.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with the policies referenced within them, constitute the agreement governing your use of our Services and purchases from Oak & Relic.

These Terms supersede previous versions of our Terms relating to the same subject matter.

SECTION 22 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

Oak & Relic may assign or transfer its rights and obligations in connection with a merger, restructuring, sale of assets, or other legitimate business transaction.

SECTION 23 — GOVERNING LAW AND CONSUMER RIGHTS

These Terms shall be governed by the laws applicable in India, subject to any mandatory consumer-protection laws that apply to customers in their country or region of residence.

Nothing in these Terms prevents a consumer from exercising mandatory rights or bringing a claim in a jurisdiction where applicable consumer law gives them that right.

If any conflict exists between these Terms and a mandatory consumer-protection law applicable to a particular customer, the mandatory legal requirement will prevail to the extent of the conflict.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, products, business practices, legal requirements, or applicable regulations.

The latest version will be posted on this page with the updated date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after the effective date of an updated version constitutes acceptance of the revised Terms, except where applicable law requires otherwise.