Privacy policy
Oak & Relic — Privacy Policy
Last Updated: August 16, 2024
At Oak & Relic, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Oak & Relic collects, uses, stores, shares, and protects personal information when you visit our website, browse our Store, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our Services.
By using our website or purchasing from Oak & Relic, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Oak & Relic operates this online store and website.
Email: hello@oakandrelic.com
Address:
Plot 1, Lata Kunj,Old Mathura Road, Kailash Puri, Near Halwai Ki Bagichi
Agra – 282002
Uttar Pradesh
India
Website: oakandrelic.com
Oak & Relic is responsible for personal information that we collect and process in connection with our Store, subject to applicable data-protection laws.
Our Store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.
2. Information We Collect
Depending on how you interact with Oak & Relic, we may collect the following categories of personal information.
Information You Provide Directly
When you place an order, create an account, contact us, or otherwise interact with our Store, we may collect:
- Full name
- Email address
- Telephone/mobile number
- Billing address
- Shipping address
- Country and postal/ZIP code
- Order information
- Products purchased
- Payment-related information
- Customer-service communications
- Reviews, photographs, testimonials, or other content you voluntarily provide
- Information relating to returns, replacements, refunds, or complaints
We generally do not receive or store your complete payment-card number when payments are processed through third-party payment providers.
Payment information may be processed directly by the relevant payment provider.
3. Information Collected Automatically
When you browse our website, certain information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Approximate location
- Pages viewed
- Products viewed
- Referring website
- Date and time of visits
- Shopping-cart activity
- Website interactions
- Network and technical information
Some of this information may be collected through cookies, pixels, analytics technologies, or similar technologies.
4. How We Use Your Information
We may use personal information for legitimate business purposes, including:
To Process Orders
We use your information to:
- Process purchases
- Confirm orders
- Process payments
- Arrange shipping
- Provide tracking information
- Deliver products
- Manage returns and replacements
- Process refunds
- Provide customer support
To Communicate With You
We may use your information to:
- Respond to enquiries
- Send order confirmations
- Provide shipping updates
- Contact you regarding your order
- Respond to customer-service requests
- Communicate important changes to our Services or policies
To Improve Our Store
We may use information to:
- Understand how customers use our website
- Improve website functionality
- Improve product presentation
- Improve customer experience
- Analyze website performance
- Detect technical problems
To Prevent Fraud and Protect Our Store
We may process information to:
- Detect fraudulent transactions
- Prevent unauthorized activity
- Protect our website
- Protect customers
- Maintain security
- Investigate suspected misuse
Marketing
Where permitted by applicable law, and where required, with your consent, we may use your information to send:
- Product updates
- New collection announcements
- Special offers
- Promotional communications
- Oak & Relic newsletters
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us at hello@oakandrelic.com.
5. Legal Bases for Processing
Where applicable data-protection laws require a legal basis for processing personal information, we may rely on one or more of the following:
Contract
We process information when necessary to:
- Process and fulfill your order
- Deliver your products
- Provide customer support
- Manage returns, replacements, and refunds
Legal Obligations
We may process information when necessary to comply with applicable:
- Tax laws
- Accounting requirements
- Consumer-protection requirements
- Legal requests
- Regulatory requirements
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes, such as:
- Fraud prevention
- Website security
- Business administration
- Improving our Services
- Customer-service operations
- Protecting our legal rights
We consider your privacy interests when relying on legitimate interests.
Consent
Where required by applicable law, we may process information based on your consent, including certain marketing communications or cookie/tracking technologies.
You may withdraw consent where applicable.
Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
6. Cookies and Similar Technologies
Oak & Relic and our service providers may use cookies and similar technologies to operate and improve our website.
Cookies may be used for purposes including:
- Keeping the shopping cart functional
- Remembering preferences
- Maintaining sessions
- Understanding website traffic
- Measuring performance
- Improving the customer experience
- Security and fraud prevention
- Marketing and advertising, where applicable
Some cookies are necessary for the operation of the Store, while others may be optional depending on their purpose and applicable law.
Where required by law, we will request consent before using non-essential cookies or similar technologies.
You may also control certain cookies through your browser settings or available cookie-consent tools.
Please note that disabling certain cookies may affect the functionality of the Store.
7. Shopify
Our Store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our Store, process and manage orders, provide checkout functionality, and support related ecommerce services.
Shopify may process information about customers and visitors in accordance with its own privacy practices and applicable agreements with merchants.
Shopify's current privacy documentation explains that it may process information such as customer name, email, contact, billing and shipping information, transaction information, store activity, IP address, browser information, and network activity depending on the services used.
For more information about Shopify's privacy practices, please review:
8. Payment Providers
Payments may be processed through third-party payment providers.
Depending on the payment method available for your order, your payment information may be processed by the relevant payment provider.
We do not generally store complete payment-card details on our own systems.
Payment providers may collect and process information according to their own privacy policies and applicable laws.
9. Shipping and Logistics Providers
To fulfill your order, we may share necessary information with shipping and logistics providers.
This may include:
- Name
- Shipping address
- Telephone number
- Email address
- Order details
- Tracking information
Depending on the destination and available service, logistics providers may include companies such as DHL, FedEx, UPS, India Post, Shiprocket, or other shipping partners.
We share only information reasonably necessary to fulfill the relevant shipping or logistics service.
10. Other Service Providers
We may use trusted third-party service providers to help operate our business.
These may include providers for:
- Website hosting and infrastructure
- Payment processing
- Shipping and logistics
- Customer support
- Email communications
- Analytics
- Marketing
- Fraud prevention
- Website security
- Technology and ecommerce services
These providers may process personal information on our behalf or, where applicable, as independent controllers under their own privacy policies.
We seek to use service providers that provide appropriate safeguards for personal information.
11. International Data Transfers
Oak & Relic is based in India and serves customers internationally.
As a result, your personal information may be processed or stored in India and/or other countries where Oak & Relic, Shopify, payment providers, logistics providers, technology providers, or other service providers operate.
Some countries may have different data-protection laws from your country of residence.
Where applicable law requires safeguards for international transfers, we will take appropriate measures required by that law.
Shopify also states that information may be transferred outside the country in which a customer resides, including to countries such as Canada and the United States, subject to applicable safeguards.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information
- The reason it was collected
- Whether an order or customer relationship exists
- Legal and accounting requirements
- Tax requirements
- Fraud prevention
- Dispute resolution
- Our legitimate business needs
When personal information is no longer required, we may securely delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.
13. How We Protect Your Information
We take reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of information transmitted to or stored by us or our service providers.
14. Your Privacy Rights
Depending on your country or region and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request portability of certain information
- Opt out of certain marketing communications
- Lodge a complaint with a relevant data-protection authority
Not all rights apply in every jurisdiction, and certain legal exceptions may apply.
For example, GDPR provides individuals in applicable circumstances with rights including access, rectification, erasure, restriction, portability, objection, and rights concerning certain automated decision-making.
15. How to Exercise Your Rights
To make a privacy-related request, contact:
Please include sufficient information for us to understand and respond to your request.
We may need to verify your identity before completing certain requests in order to protect your personal information.
We will respond within the period required by applicable law.
16. Marketing Communications
If you have subscribed to Oak & Relic marketing communications, we may send information about:
- New products
- Collections
- Special offers
- Brand stories
- Promotions
- Other Oak & Relic updates
You may unsubscribe at any time by:
- Clicking the unsubscribe link in the relevant email; or
- Contacting us at hello@oakandrelic.com
Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to an order or service you have requested.
17. Children's Privacy
Our Services are intended for adults and general consumers.
We do not knowingly seek to collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:
We will take reasonable steps to investigate and address the situation.
18. Third-Party Websites
Our website may contain links to third-party websites, services, or social-media platforms.
Oak & Relic is not responsible for the privacy practices of third-party websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website you visit.
19. Social Media
Oak & Relic may maintain accounts or pages on third-party social-media platforms.
If you interact with us through those platforms, the relevant platform may collect and process information according to its own privacy policy.
Oak & Relic does not control the privacy practices of those platforms.
20. Automated Decision-Making and Profiling
Oak & Relic does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals, except where permitted by applicable law and appropriately disclosed.
Third-party services, including fraud-prevention, advertising, analytics, or ecommerce platforms, may use automated systems as part of their services.
Where applicable law requires us to provide additional information or rights regarding automated decision-making or profiling, we will do so.
21. Data Breaches and Security Incidents
If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and provide notifications where legally required.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our Services
- Changes to technology
- Changes to our service providers
- Changes to applicable laws or regulations
- Changes to our privacy practices
The latest version will always be published on this page.
The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.
Where required by applicable law, we may provide additional notice of material changes.
23. Contact Us
If you have questions about this Privacy Policy, how Oak & Relic handles your personal information, or wish to exercise a privacy right, please contact us:
Oak & Relic
Email: hello@oakandrelic.com
Address:
1, Lata Kunj,Old Mathura Road, Kailash Puri, Near Halwai Ki Bagichi
Agra – 282002
Uttar Pradesh
India