Shipping policy

Oak & Relic — Shipping Policy

Last Updated: August 16, 2024

At Oak & Relic, we believe the experience should begin long before you receive your order. Every piece is carefully prepared and packaged before beginning its journey to you.

We ship from India to customers around the world, including the United States, United Kingdom, European Union, Australia, Canada, United Arab Emirates, India, and other eligible destinations.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Some products may require additional preparation time if they are made-to-order, personalized, or specially crafted. Any additional processing time will be indicated on the relevant product page.

During product launches, festive periods, major holidays, or unusually high order volumes, processing times may occasionally be longer.

2. Shipping From India

All Oak & Relic orders are dispatched from India.

Oak & Relic works with established international and domestic shipping and logistics partners. Depending on the destination, shipment characteristics and service availability, your order may be delivered through DHL Express, FedEx, UPS, India Post, Shiprocket, or another appropriate logistics provider.

The shipping carrier or service available for your order may vary.

3. Shipping Destinations

We currently ship to selected destinations worldwide, including:

United States
United Kingdom
Selected European countries
Australia
Canada
United Arab Emirates
India
Other eligible international destinations

Shipping availability may depend on the destination, product category, carrier restrictions, customs requirements, and applicable regulations.

If your country is not available during checkout, please contact us at hello@oakandrelic.com and we will be happy to check whether delivery can be arranged.

4. International Shipping Charges

Free International Shipping

Oak & Relic offers free international shipping on eligible orders above the minimum order value displayed at checkout.

For orders below the applicable free-shipping threshold, international shipping charges may apply. The applicable shipping charge will be clearly displayed at checkout before payment is completed.

International shipping costs are calculated based on factors including:

Destination country
Delivery location
Package weight and dimensions
Shipping service selected
Courier availability
Remote-area or special handling requirements

The free-shipping threshold and any applicable shipping charges may vary by destination, product, promotional offer, or shipping service.

Free international shipping covers the applicable shipping/transportation cost only. It does not include customs duties, import taxes, VAT/GST, brokerage fees, customs clearance charges, or other charges imposed by the destination country or its authorities.

Unless expressly stated otherwise at checkout, applicable import duties, taxes, and other destination-country charges remain the responsibility of the customer.

Oak & Relic may offer additional free-shipping promotions from time to time. Any promotional shipping offer will be subject to the terms and conditions stated with that offer.

The applicable shipping terms and charges shown at checkout at the time of purchase will apply to the order.

5. Estimated Delivery Time for International and Domestic

International delivery Time: 10–25 business days after dispatch.

Domestic delivery Time: 5–8 business days after dispatch.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

Destination country
Customs clearance
Import inspections
Local delivery services
Courier network conditions
Weather
Public holidays
Remote-area delivery
Incorrect or incomplete shipping information
Circumstances beyond our reasonable control

Customs clearance time is not included in the estimated delivery period and may extend the overall delivery time.

The estimated delivery information displayed at checkout should be considered the most relevant estimate for your order.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information to the email address associated with your order whenever tracking is available.

Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

You can use the tracking number to monitor the progress of your shipment.

7. Customs Duties, Import Taxes & Other Charges

International Customers Are Responsible

For international orders, the customer is responsible for all customs duties, import taxes, VAT/GST, brokerage fees, handling charges, clearance fees, or other charges imposed by the destination country or its authorities.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or international shipping charge.

Oak & Relic does not control the amount of customs duties, taxes, or other import charges imposed by the destination country.

Customs authorities may also delay a shipment while reviewing the package or requesting additional information.

We strongly recommend that customers check their country's import regulations before placing an international order.

Refusal to Pay Customs Charges

If a customer refuses to pay applicable customs duties, taxes, or import charges and the shipment is returned to Oak & Relic, the customer may be responsible for:

Return shipping costs
Customs or carrier charges
Handling fees
Other costs incurred by Oak & Relic

Any eligible refund may be reduced by such costs.

8. Shipping Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully verify:

Full name
Street address
Apartment/unit number, where applicable
City
State/province
Postal/ZIP code
Country
Contact information

If you notice an error after placing your order, please contact us immediately at hello@oakandrelic.com.

We will try to make corrections before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

9. Delivery Delays

Once a package has been handed to the carrier, delivery is subject to the carrier's network and the destination country's customs procedures.

If your shipment is delayed, please check the tracking information first.

If the tracking information has not updated for an extended period, contact us at hello@oakandrelic.com with your order number and tracking information.

We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

Oak & Relic is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

10. Lost or Damaged Packages

Damaged Packages

If your package arrives visibly damaged, please photograph the following before disposing of any packaging:

Outer packaging
Shipping label
Damaged packaging
Product and visible damage

Please contact us at hello@oakandrelic.com as soon as possible.

Include your order number and photographs so that we can investigate the issue with the shipping carrier and determine the appropriate resolution.

Lost or Missing Packages

If your shipment appears to be lost or has not been delivered within a reasonable period after the expected delivery date, please contact us with your order number and tracking information.

We will review the tracking information and assist with the carrier investigation where possible.

If tracking confirms that a package was delivered to the address provided at checkout but the customer cannot locate it, we may request additional information or documentation and may work with the carrier to investigate the delivery.

11. Failed Delivery & Returned Shipments

A shipment may be returned to Oak & Relic if delivery fails because of circumstances such as:

Incorrect or incomplete address
Recipient refusing delivery
Recipient being unavailable after required delivery attempts
Unpaid customs or import charges
Destination restrictions
Failure to provide information requested by customs or the carrier
Other circumstances preventing successful delivery

If an order is returned to us, additional shipping costs may apply if the customer requests reshipment.

Where a refund is applicable, shipping costs and other non-refundable charges may be deducted in accordance with our Return & Refund Policy.

12. Remote Locations & Shipping Restrictions

Certain remote locations, PO boxes, military addresses, islands, or restricted destinations may not be serviceable by all carriers.

Where possible, Oak & Relic may provide an alternative shipping option.

If no suitable shipping service is available, we may contact you to discuss the available options.

We reserve the right to decline or cancel an order where delivery to the selected destination is not reasonably possible due to carrier, customs, legal, regulatory, or other applicable restrictions.

13. Shipping Within India

Oak & Relic offers shipping to eligible delivery addresses across India.

Free domestic shipping may be available on selected products or on eligible orders above the minimum order value specified at checkout.

For products or orders that do not qualify for free shipping, applicable domestic shipping charges will be calculated and clearly displayed at checkout before payment is completed.

Domestic shipping availability, charges, and free-shipping eligibility may vary based on:

Product
Order value
Delivery location
Package weight and dimensions
Shipping service
Carrier availability
Remote or special delivery locations

The applicable shipping option and charges displayed at checkout will apply to your order.

Any free-shipping offer or promotional shipping offer may be subject to the terms and conditions stated with the offer.

14. Circumstances Beyond Our Control

Oak & Relic is not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
War or civil unrest
Government restrictions
Customs delays
Strikes or labor disruptions
Carrier network disruptions
Public health emergencies
Transportation disruptions
Changes in import or export regulations

We will make reasonable efforts to assist customers when such circumstances affect an order.

15. Changes to This Shipping Policy

Oak & Relic reserves the right to update or modify this Shipping Policy from time to time to reflect changes to our shipping services, carriers, destinations, business practices, or applicable requirements.

The latest version will always be published on this page.