Frequently Asked Questions

Oak & Relic is a premium artisanal brand crafting handmade leather goods, marble carvings, and heritage-inspired objects rooted in traditional craftsmanship.

All our products are made in India by skilled artisans who carry forward generations of craft knowledge.

Yes — every piece is handcrafted. Slight variations in texture, colour, and finish are a natural hallmark of authentic handmade work.

Yes. We use only full-grain and top-grain genuine leather sourced from responsible tanneries, chosen for its durability and natural beauty.

Absolutely. Natural leather carries unique grain patterns, subtle markings, and tonal variations — no two pieces are identical, which is part of what makes each item special.

We photograph products in natural light to represent colours as accurately as possible. However, screen calibration and the organic nature of leather dyes mean slight variations may occur.

We accept all major credit and debit cards, UPI, net banking, and other payment methods available at checkout.

Orders can be cancelled within 24 hours of placement. Please contact us immediately at support@oakandrelic.com if you need to cancel.

We deliver across India and ship internationally to select countries. Available destinations are shown at checkout.

Domestic orders typically arrive within 5–8 business days. International orders may take 10–20 business days depending on destination and customs.

Yes — once your order ships, you'll receive a tracking link via email so you can follow your package every step of the way.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund.

Due to the handcrafted nature of our products, we're unable to accept returns for change of mind. Please review product details carefully before ordering.

Approved refunds are processed within 5–7 business days to your original payment method. You'll receive an email confirmation once the refund is initiated.

Keep leather away from prolonged moisture and direct sunlight. Condition every few months with a quality leather conditioner and store in a cool, dry place.

Yes — this is intentional. Full-grain leather develops a rich patina with use, deepening in colour and character. It's a sign of quality, not wear.

You can reach us at hello@oakandrelic.com. We aim to respond within 1–2 business days.